Privacy Policy

1. Introduction

Torziva Sync Inc. ("we", "our", "us") operates the Torziva Sync API platform and website. We respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our service, and our practices for collecting, using, and disclosing that information.

Please read this policy carefully. If you do not agree with our policies and practices, your choice is not to use our Website or Services. By accessing or using this service, you agree to this privacy policy.

2. Information We Collect

We collect several types of information from and about users of our service, including:

• Personal Information: Name, email address, postal address, and billing information (processed securely via Stripe).
• Technical Data: Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, and timestamps.
• Usage Data: API request frequency, payload sizes, and synced website domains. We strictly do not parse or utilize your payload content for targeted advertising.

3. How We Use Your Information

We use information that we collect about you or that you provide to us to:

• Present our service and its contents to you.
• Provide you with information, products, or services that you request from us.
• Carry out our obligations and enforce our rights arising from billing and collection.
• Notify you about changes to our Website, API endpoints, or security protocols.
• Ensure the security and operational integrity of the API infrastructure, including rate limit scaling.

4. Data Sharing and Third-Party Subprocessors

We do not sell, trade, or rent your personal identification information to others. We may use third party service providers acting as sub-processors to help us operate our business and the Site. These providers include:

• Cloud Infrastructure: AWS and Vercel for hosting and API edge routing.
• Database Services: Supabase for secure, isolated tenant data storage.
• Payment Processing: Stripe for secure billing and subscription management.
• Communications: Resend for transactional email delivery.

5. Data Retention and Deletion

We retain personal data only for as long as necessary to provide the Services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations. You have the right to request full deletion of your account and associated data through your user dashboard settings at any time. Upon request, data is soft-deleted and permanently wiped within 30 days.

6. Security Measures

We have implemented robust measures designed to secure your personal information from accidental loss and from unauthorized access. All information you provide to us is stored on secure servers behind verified firewalls. Payment transactions are encrypted using SSL technology. The safety of your information also depends on you; we strongly recommend rotating your API keys routinely and never exposing your secret keys in client-side code.

7. Your Data Rights (GDPR & CCPA)

Depending on your location, you may have specific rights regarding your personal data, including the right to access, rectify, or erase your data, and the right to object to processing. To submit a data subject access request, please contact our legal team at support@torziva.site. We will process all valid requests within the legally required 30-day timeframe.

8. Future Changes to this Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account.

9. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Email: support@torziva.site
Address: Torziva Sync Inc., 100 API Valley Rd, San Francisco CA 94107