Refund Policy

1. Digital API Service Billing

Because Torziva Sync provisions live API and computational resources upon subscription activation, all billing charges are generally non-refundable once an API compute quota has been heavily utilized. However, we strive for fairness and maintain protocols to assist unhappy customers.

2. The 14-Day Money-Back Guarantee

For all newly established Starter and Pro subscriptions, we offer a risk-free 14-day refund window. If you evaluate the platform and determine it does not suit your business logic, you may request a refund within 14 calendar days of your initial payment.

Exceptions: This 14-day warranty is voided if your account hits more than 50% of the tier's API rate limit during the window, as this indicates substantial service utilization rather than an evaluation.

3. Subscription Renewals & Cancellations

Subscriptions auto-renew (monthly or annually) based on your selected cadence. You are responsible for canceling your subscription prior to the renewal date via your Billing Dashboard if you no longer wish to use the service.

• Accidental Renewals: We do not automatically refund charges for subscriptions that auto-renew if you "forgot to cancel".
• Cancellation Grace Period: You will retain full access to premium features until the end of your currently paid billing cycle.

4. Prorated Refunds and Enterprise Accounts

We do not provide prorated refunds for downgrades or mid-cycle cancellations on month-to-month plans. Upgrading mid-cycle will instantly charge the prorated difference. Enterprise contracts billed annually may include customized exit clauses defined by the Master Service Agreement (MSA) specific to your account.

5. Service Disruption Remedies

If our API experiences a documented outage that breaches the SLA target specified in your subscription tier, you are entitled to request Service Credits. Service Credits will be applied to your upcoming invoice. Monetary refunds directly back to standard bank networks are not offered for SLA downtime events.

6. How to Request a Refund

To invoke a 14-day guarantee refund, or report an erroneous overcharge:

1. Contact our team directly at support@torziva.site.
2. Include your Account Email and Invoice Number.
3. Do not dispute the charge with your bank immediately; standard support remediation is typically faster and prevents your account from being auto-banned by anti-fraud systems.

Approved refunds are credited to the original payment method and generally take 3 to 10 business days to reflect on your bank statement.